Oil Palm Bulletin No. Special Issue (1984) p49-54

Quality assurance

P.A.T. Swoboda

Quality assurance may be defined as ensuring that the customer receives a product that is suit­able for his use. Of course he also wants to pur­chase it at a reasonable price. Therefore commer­cial transactions are based on certain specifications and the concept of Good Merchantable Quality (GMQ). To complement the general standards of an industry, additional specifications may be agreed between the buyer and the seller in their trading con tract. 


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